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Pulsar & X-Pulse Support

OiService – We’ll give you peace of mind with your Pulsar and X-Pulse

OiService support plans offer options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.

Contact Support
Service PlansStandardPremiumComprehensive
Priority Helpdesk support – Telephone, TeamViewer and email.YYY
Software Updates – Same Version revisionsYYY
Software Upgrades – New Version update - new functionalityYYY
Annual Preventative Maintenance and Calibration visitNYY
Breakdown service Labour-5%-10%Y
Breakdown service Parts-5%-10%Y
Travel time, costs and expenses for breakdown service visitNNY
Priority Response over non-Service Plan Agreement customerPriorityHigher priorityHighest priority
Reduction if renewed within the plan period5%5%5%

Upgrade

We offer various upgrades for the Pulsar including both software and hardware such as:

  • The capacity to run inverse experiments (such as HSQC, HMBC)
  • Probes with higher SNR and enhanced resolution

Your instrument can also be returned to the factory for more advanced upgrades such as 13C or 31P.

If you want to measure additional nuclei with better resolution, you may want to consider trading in your Pulsar for our new X-Pulse, the world's first broadband benchtop NMR spectrometer.

Pulsar Upgrade

Consumables and Accessories

We supply various consumables and accessories for the Pulsar including standard 5mm NMR tubes, extra data processing workstation and extra Mnova licenses. 

An optional custom trolley for easy portability is available for all Pulsar models.

Please contact us using the form below for more information and to order.

Pulsar Consumables and Accessories

Contact Us

North America

Concord, MA, USA

  • T: +1 (978) 369-9933
  • F: +1 (978) 369-8287

 

Opening Hours

Monday – Friday 08:30 – 17:00 ET

Rest of World

Oxford, UK

  • T: +44 (0)1865 393200
  • F: +44 (0)1865 393333

 

Opening Hours

Monday – Thursday 08.00 – 17.30

Friday 08.00 – 17.00

China

Shanghai, China

  • T: 400 621 5191
  • F: 400 622 5191

 

Opening Hours

Monday – Friday 09.00 - 17.00