HyperSense Support

OiService – We’ll give you peace of mind with your HyperSense

OiService HyperSense support plans offer options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.

OiService provides

Technical support: engineers provide support through our helpdesk by phone and email during local business hours
Service contracts: to maximise your uptime and extend your instrument's life
Field and in-house repairs: fast response to get your instrument up and running again
Preventative maintenance: to keep your system healthy.
Spares and consumables: to replace faulty parts and day to day essentials

Contact Support

Service Plans	Bronze	Silver	Silver Plus	Gold
Priority Helpdesk support by telephone & email	Y	Y	Y	Y
Annual Preventative Maintenance Visit costs included	N	Y	Y	Y
Emergency Breakdown visit costs included	N	N	1 Visit (Maximum 5 days)	2 Visits (maximum 10 days)
Breakdown service Labour	10% discount	15% Discount	20% Discount	Y
Breakdown Service Parts	10% discount	15% discount	20% Discount	Y
Shipping Costs – Confirmed in Quotation	N	N	Y	Y
Travel time, costs and expenses for breakdown service visit	N	Y	Y	Y
Response Time	Confirmed on receipt of Purchase Order	20 Business Days on receipt of Purchase order	15 Business Days	10 Business Days
Discount on additional parts.	10%	15%	20%	25%
Priority Response over non Service Plan Agreement customer	Priority	Higher priority	Highest priority	Highest

Upgrades

OiService provide an upgrade to the HyperSense rotary pump. This upgrade is an additional booster pump that increases the pumping speed to reduce the VTI pressure. This will allow you to polarise at temperatures lower than 1.4K and achieve higher polarisation levels.

HyperSense Upgrade