OiService support plans give options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.
Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.
|Priority Helpdesk support – Telephone, TeamViewer and email.||Y||Y||Y|
|Software Updates – Same Version revisions||Y||Y||Y|
|Software Upgrades – New Version update - new functionality||Y||Y||Y|
|Annual Preventative Maintenance and Calibration visit||N||Y||Y|
|Breakdown service Labour||-5%||-10%||Y|
|Breakdown service Parts||-5%||-10%||Y|
|Travel time, costs and expenses for breakdown service visit||N||N||Y|
|Priority Response over non-Service Plan Agreement customer||Priority||Higher priority||Highest priority|
|Reduction if renewed within the plan period||5%||5%||5%|
We’re currently offering an upgrade path for MQCs that were shipped with Windows 7, 32-bits to the MQC+ running Windows 10 64-bits. The other benefits of the new MQC+ over the MQC include:
We supply a range of high quality accessories and consumables tailored for each application. All our accessories and consumables are designed to be compatible with our sample holders (probes) and conditioning blocks.
The tubes and other sample containers are manufactured to give no NMR signal guaranteeing accurate and repeatable measurements.
Please get in touch if you wish to increase your capability or are running low on supplies.MQC Consumables
Concord, MA, USA
Monday – Friday 08:30 – 17:00 ET
Rest of World
Monday – Thursday 08.00 – 17.30
Friday 08.00 – 17.00
Monday – Friday 09.00 - 17.00