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MQC/MQC+ Support

OiService – We’ll give you peace of mind with your MQC and MQC+

OiService support plans give options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.

OiService provides

MQC Support
Service PlansStandardPremiumComprehensive
Priority Helpdesk support – Telephone, TeamViewer and email.YYY
Software Updates – Same Version revisionsYYY
Software Upgrades – New Version update - new functionalityYYY
Annual Preventative Maintenance and Calibration visitNYY
Breakdown service Labour-5%-10%Y
Breakdown service Parts-5%-10%Y
Travel time, costs and expenses for breakdown service visitNNY
Priority Response over non-Service Plan Agreement customerPriorityHigher priorityHighest priority
Reduction if renewed within the plan period5%5%5%

Upgrade

We’re currently offering an upgrade path for MQCs that were shipped with Windows 7, 32-bits to the MQC+ running Windows 10 64-bits.  The other benefits of the new MQC+ over the MQC include:

  • Latest model with long term support.
  • Fast magnet temperature recovery after short power outages.
  • Updated and expanded diagnostics utilities.
  • Future software upgradeability
  • MQ-Auto sample automation compatibility
  • New high performance spectrometer for research measurements

 Find out more about upgrading from an MQC to an MQC+ here.

MQC Upgrade

Consumables

We supply a range of high quality accessories and consumables tailored for each application. All our accessories and consumables are designed to be compatible with our sample holders (probes) and conditioning blocks.

The tubes and other sample containers are manufactured to give no NMR signal guaranteeing accurate and repeatable measurements.

Please get in touch if you wish to increase your capability or are running low on supplies.

MQC Consumables

Contact Us

North America

Concord, MA, USA

  • T: +1 (978) 369-9933
  • F: +1 (978) 369-8287

 

Opening Hours

Monday – Friday 08:30 – 17:00 ET

Rest of World

Oxford, UK

  • T: +44 (0)1865 393200
  • F: +44 (0)1865 393333

 

Opening Hours

Monday – Thursday 08.00 – 17.30

Friday 08.00 – 17.00

China

Shanghai, China

  • T: 400 621 5191
  • F: 400 622 5191

 

Opening Hours

Monday – Friday 09.00 - 17.00