Part of the Oxford Instruments Group
Magnetic Resonance


Support For All Products

During the Coronavirus outbreak, we are following the guidance from relevant authorities and taking the appropriate steps to protect our customers, employees, and community. We remain committed to supporting you during this difficult time and are extremely grateful for the efforts our teams around the world are making to keep others safe while continuing to assist our customers.

Please visit our virtual hub to see a collection of existing and new initiatives that we hope you will find useful during this challenging time.

We understand there are many decisions to make when selecting the right product and company with which to partner. In choosing to work with us you can be assured that you have the backup and support of our dedicated support engineers throughout the lifetime of your instrument. The OiService mission is to allow our customers to concentrate on their own business objectives, safe in the knowledge that we are always here to provide full support. Our range of support packages are designed to provide you with the level of service you require. Our goal is to provide our customers with faultless service and swift expert maintenance on our products to ensure they perform to their highest capabilities. We offer comprehensive service plan agreements to suit your needs and budget.

How will a service plan agreement from OiService benefit you?

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After 12 years, support for Windows XP ended April 8, 2014. Microsoft will no longer provide security updates or technical support for the Windows XP operating system.

From 14th January 2020, Microsoft is discontinuing the support of Windows 7, after that, technical assistance and software updates from Windows Update that help protect your PC will no longer be available for the product. Microsoft strongly recommends that you move to Windows 10 sometime before January 2020 to avoid a situation where you need service or support that is no longer available.

Contact us

North America

Concord, MA, USA

  • T: +1 (978) 369-9933
  • F: +1 (978) 369-8287


Opening Hours

Monday – Friday 08:30 – 17:00 ET

Rest of World

Oxford, UK

  • T: +44 (0)1865 393200
  • F: +44 (0)1865 393333


Opening Hours

Monday – Thursday 08.00 – 17.30

Friday 08.00 – 17.00


Shanghai, China

  • T: 400-678-0609
  • F: 400 622 5191


Opening Hours

Monday – Friday 09.00 - 17.00