MQC | MQC+ | MQ-Auto Support

OiService – Peace of mind with your MQC, MQC+, MQ-Auto

OiService support plans give options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.

Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.

OiService provides

Technical support: engineers provide support through our helpdesk by phone and email during local business hours
Service contracts: to maximise your uptime and extend your instrument's life
Field and in-house repairs: fast response to get your instrument up and running again
Preventative maintenance: to keep your system healthy
Spares and consumables: to replace faulty parts and day-to-day essentials

MQC | MQC+ | MQ-Auto Support

Service Plans	Standard	Premium	Comprehensive
Priority Helpdesk support – Telephone, TeamViewer and email.	Y	Y	Y
Software Updates – Same Version revisions	Y	Y	Y
Software Upgrades – New Version update - new functionality	Y	Y	Y
Annual Preventative Maintenance and Calibration visit	N	Y	Y
Breakdown service Labour	-5%	-10%	Y
Breakdown service Parts	-5%	-10%	Y
Travel time, costs and expenses for breakdown service visit	N	N	Y
Priority Response over non-Service Plan Agreement customer	Priority	Higher priority	Highest priority
Reduction if renewed within the plan period	5%	5%	5%

Consumables

We supply a range of high quality accessories and consumables tailored for each application. All our accessories and consumables are designed to be compatible with our sample holders (probes) and conditioning blocks.

The tubes and other sample containers are manufactured to give no NMR signal guaranteeing accurate and repeatable measurements.

Please get in touch if you wish to increase your capability or are running low on supplies.

MQC Consumables