OiService support plans offer options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.
Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.
|Priority Helpdesk support – Telephone, TeamViewer and email.||Y||Y||Y|
|OI Software Updates – Same Version revisions||Y||Y||Y|
|OI Software Upgrades – New Version update - new functionality||Y||Y||Y|
|Annual Preventative Maintenance and Calibration visit||N||Y||Y|
|Breakdown service Labour||-5%||-10%||Y|
|Breakdown service Parts||-5%||-10%||Y|
|Travel time, costs and expenses for breakdown service visit||N||N||Y|
|Priority Response over non-Service Plan Agreement customer||Priority||Higher priority||Highest priority|
|Reduction if renewed within the plan period||5%||5%||5%|
We offer various upgrades for the Pulsar including both software and hardware such as:
Your instrument can also be returned to the factory for more advanced upgrades such as 13C or 31P.
If you want to measure additional nuclei with better resolution, you may want to consider trading in your Pulsar for our new X-Pulse, the world's first broadband benchtop NMR spectrometer.Pulsar Upgrade
We supply various consumables and accessories for the Pulsar including standard 5mm NMR tubes, extra data processing workstation and extra Mnova licenses.
An optional custom trolley for easy portability is available for all Pulsar models.
Please contact us using the form below for more information and to order.Pulsar Consumables and Accessories
Concord, MA, USA
Monday – Friday 08:30 – 17:00 ET
Rest of World
Monday – Thursday 08.00 – 17.30
Friday 08.00 – 17.00
Monday – Friday 09.00 - 17.00