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Part of the Oxford Instruments Group
OiService support plans offer options to best suit your support and service requirements. The plans will maximise system uptime, reduce service and maintenance costs, prevent unplanned interruption and extend the life of your instrument.
Our highly skilled service engineers provide rapid support and world-wide coverage from our service hubs in the UK and USA and are backed by technical experts to ensure your critical needs are given the highest priority.
| Service Plans | Standard | Premium | Comprehensive |
| Priority Helpdesk support – Telephone, TeamViewer and email. | Y | Y | Y |
| OI Software Updates – Same Version revisions | Y | Y | Y |
| OI Software Upgrades – New Version update - new functionality | Y | Y | Y |
| Annual Preventative Maintenance and Calibration visit | N | Y | Y |
| Breakdown service Labour | -5% | -10% | Y |
| Breakdown service Parts | -5% | -10% | Y |
| Travel time, costs and expenses for breakdown service visit | N | N | Y |
| Priority Response over non-Service Plan Agreement customer | Priority | Higher priority | Highest priority |
| Reduction if renewed within the plan period | 5% | 5% | 5% |
X-Auto is a 25 position autosampler that can be easily retro-fitted to X-Pulse to:
Expand the range and complexity of molecules and compounds you analyse. Add the broadband probe to characterise the full range of NMR active nuclei. This upgrade will allow you to:
Say goodbye to costly deuterated solvents with a deuterium external lock probe upgrade*
*May require existing probe to be returned to our production facility
We offer various upgrades for the Pulsar including both software and hardware such as:
Your instrument can also be returned to the factory for more advanced upgrades such as 13C or 31P.
If you want to measure additional nuclei with better resolution, you may want to consider trading in your Pulsar for our new X-Pulse, the world's first broadband benchtop NMR spectrometer.
Pulsar UpgradeWe supply various consumables and accessories for the Pulsar including standard 5mm NMR tubes, extra data processing workstation and extra Mnova licenses.
An optional custom trolley for easy portability is available for all Pulsar models.
Please contact us using the form below for more information and to order.
Pulsar Consumables and Accessories
China
Shanghai, China
Opening Hours
Mon. – Fri. 09.00 - 17.00
Germany
Wiesbaden, Germany
Opening Hours
Mon. – Fri. 09.00 - 17.00
North America
Concord, MA, USA
Opening Hours
Mon. – Fri. 08:30 – 17:00 ET
Rest of World
Oxford, UK
Opening Hours
Mon. – Thurs. 08.00 – 17.30
Fri. 08.00 – 17.00
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