Outstanding service and support is one reason why many GeoSpec users are multiple purchasers! We offer support for hardware, software, and applications problems through a central reference point that guarantees a speedy first response at all times. Working with our partner, Green Imaging Technologies (GIT), we aim to make sure that your question gets answered quickly, whatever it may be.
Users with applications or software questions are welcome to contact GIT directly if they prefer through their website support page: GIT Support.
|Priority Helpdesk support – Telephone, TeamViewer and email.||Y||Y||Y|
|OI Software Updates – Same Version revisions||Y||Y||Y|
|OI Software Upgrades – New Version update - new functionality||Y||Y||Y|
|Annual Preventative Maintenance and Calibration visit||N||Y||Y|
|Breakdown service Labour||-5%||-10%||Y|
|Breakdown service Parts||-5%||-10%||Y|
|Travel time, costs and expenses for breakdown service visit||N||N||Y|
|Priority Response over non-Service Plan Agreement customer||Priority||Higher priority||Highest priority|
|Reduction if renewed within the plan period||5%||5%||5%|
We've been supplying rock core NMR analysers since the early '90s, so there are many older instruments installed around the world still providing valuable service. We are often able to offer upgrades to help keep these instruments productive.
Upgrades include operating software (Windows), new versions of GIT software for additional functionality, pulsed field gradients for more advanced applications, or overburden sample cells for measurements at high temperature and pressure.GeoSpec Upgrade
All GeoSpec rock core analysers are delivered complete with LithoMetrix software, which acts as the user interface and performs all instrument management and basic core analysis functions. LithoMetrix can be upgraded to a version of GIT Systems software for more advanced measurements. GIT Systems packages include GIT Systems Basic, GIT Systems Advanced and GIT Systems 3D Imaging. Each user can select the software package that includes the tests they want to perform on their GeoSpec instrument.GeoSpec Software
Concord, MA, USA
Monday – Friday 08:30 – 17:00 ET
Rest of World
Monday – Thursday 08.00 – 17.30
Friday 08.00 – 17.00
Monday – Friday 09.00 - 17.00