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GeoSpec Support

OiService – We’ll give you peace of mind with your GeoSpec

Outstanding service and support is one reason why many GeoSpec users are multiple purchasers! We offer support for hardware, software, and applications problems through a central reference point, that guarantees a speedy first response at all times. Working with our partner, Green Imaging Technologies, we aim to make sure that your question gets answered quickly, whatever it may be.

GeoSpec Support
Service PlansStandardPremiumComprehensive
Priority Helpdesk support – Telephone, TeamViewer and email.YYY
Software Updates – Same Version revisionsYYY
Software Upgrades – New Version update - new functionalityYYY
Annual Preventative Maintenance and Calibration visitNYY
Breakdown service Labour-5%-10%Y
Breakdown service Parts-5%-10%Y
Travel time, costs and expenses for breakdown service visitNNY
Priority Response over non-Service Plan Agreement customerPriorityHigher priorityHighest priority
Reduction if renewed within the plan period5%5%5%

Upgrade

We've been supplying rock core NMR analysers since the early '90s, so there are many older instruments installed around the world still providing valuable service. We are often able to offer upgrades to help keep these instruments productive.

Upgrades include operating software (Windows), new versions of GIT software for additional functionality, pulsed field gradients for more advanced applications, or overburden sample cells for measurements at high temperature and pressure.

GeoSpec Upgrade

Software

All GeoSpec rock core analysers are delivered complete with LithoMetrix software, which acts as the user interface and performs all instrument management and basic core analysis functions. LithoMetrix can be upgraded to a version of GIT Systems software for more advanced measurements. GIT Systems packages include GIT Systems Basic, GIT Systems Advanced and GIT Systems 3D Imaging. Each user can select the software package that includes the tests they want to perform on their GeoSpec instrument.

GeoSpec Software

Contact Us

North America

Concord, MA, USA

  • T: +1 (978) 369-9933
  • F: +1 (978) 369-8287

 

Opening Hours

Monday – Friday 08:30 – 17:00 ET

Rest of World

Oxford, UK

  • T: +44 (0)1865 393200
  • F: +44 (0)1865 393333

 

Opening Hours

Monday – Thursday 08.00 – 17.30

Friday 08.00 – 17.00

China

Shanghai, China

  • T: 400 621 5191
  • F: 400 622 5191

 

Opening Hours

Monday – Friday 09.00 - 17.00